What actually holds my baby?
A padded seat sewn inside the hoodie holds your baby from below. Straps run from the seat over your shoulders and cross on your back, so the weight goes onto your shoulders and back, not onto the fleece.
What age and weight is it for?
Babies from 3 months to 1 year, up to 10 kg. It's not for newborns, and once your baby is past their first birthday or over 10 kg, it's time to pass it on.
How long does delivery take?
25-30 days from the day your order is confirmed. Every Mamapod is stitched in a small batch after you order, and there is a queue of orders ahead of yours, which is why it takes that long. Shipping is free across India, and you can message us on WhatsApp any time to ask where yours is. See our Shipping policy.
Can I cancel?
Yes. Message us on WhatsApp or by email with your order number any time before your order is dispatched, and we will cancel it for a full refund. We refund everything you paid online, including the ₹999 per hoodie advance on cash-on-delivery orders, to your original payment method within 5-7 working days. See our Cancellation and refund policy.
Can I exchange the size or colour?
Yes, once per order, within 7 days of delivery, as long as the hoodie is unworn and unwashed with its original tags and packaging. The first exchange is free: we arrange the pickup and ship the replacement at no cost to you. If your new size or colour needs to be made, it joins the production queue and we confirm the date first. See our Returns and exchange policy.
Can I return it if there is a defect?
Yes, within 7 days of delivery. Message us with your order number and photos or a video of the defect, and once it's approved we arrange a free pickup and refund you after we confirm the fault. We can't accept returns for change of mind, or for damage from wear, washing against the care instructions or misuse.
Can I pay on delivery?
Yes. Choose cash on delivery at checkout and pay a ₹999 per hoodie advance online, with the balance to the courier at your door. The advance is charged for each hoodie, so an order of three pays three advances now and the rest at the door. Or pay the whole amount online with UPI, card or netbanking and save ₹250 on every hoodie: one is ₹6,249 instead of ₹6,499, and three are ₹18,747 instead of ₹19,497.
Is it too warm for Indian weather?
It's thick sherpa, made for winter mornings and evenings from November to February. It's not meant for summer afternoons.
Which size should I order?
Your usual size. The cut is oversized so there's room for two. Only the body and sleeves change between sizes; the baby section is the same in every size. The size chart lists the bust each size fits, in centimetres and inches.
How do I wash it?
Full care instructions are being confirmed from the production sample and will be listed here and on the garment label before we ship. Sherpa fleece generally prefers a cold gentle wash and drying flat in shade.