Cancelling before dispatch
You can cancel your order for a full refund any time before it is dispatched. Message us on WhatsApp or send us an email with your order number, and we will cancel it and confirm that we have. We reply within one working day, and a cancellation asked for before dispatch is honoured even if our reply reaches you after the parcel would otherwise have gone out.
We refund everything you paid online — including the ₹999-per-hoodie advance on cash-on-delivery orders — to your original payment method within 5–7 working days of the cancellation. How quickly it then appears in your account depends on your bank or UPI provider.
Because every Mamapod is made to order and delivery takes 25–30 days, there is usually a generous window in which to change your mind.
After dispatch
Once an order has been dispatched it can't be cancelled. If something is wrong with what arrives, or you want a different size or colour, see our Returns and exchange policy.
Refused cash-on-delivery orders
If you paid in full online, we refund the whole amount you paid, which is the discounted total — ₹6,249 a hoodie rather than ₹6,499. If you choose cash on delivery, you pay a ₹999-per-hoodie advance online and the balance to the courier at your door. The advance is charged for each hoodie in your order, so three hoodies means an advance of ₹2,997 now and the balance at the door.
If a cash-on-delivery order is refused at delivery, the advance is not refunded. It covers the cost of making your Mamapod and shipping it both ways. This is shown at checkout, in plain text, before you pay the advance.
If you cancel before dispatch, the advance is refunded in full, like everything else you paid online, however many hoodies were on the order.
How refunds are paid
| What you paid | Where the refund goes |
|---|---|
| Online, in full | The original payment method |
| ₹999-per-hoodie advance on a cash-on-delivery order | The original payment method |
| Cash to the courier | A bank account or UPI ID you share with us |
Refunds are issued in Indian rupees for the amount you paid. We do not charge a cancellation fee.
How to cancel
Tell us your order number — it is on your order page and in your confirmation email — either way:
- WhatsApp or call: +91 95992 16212
- Email: mamapod.support@gmail.com
We reply within one working day, and we cancel it for you. There is no cancel button on the order page: we do it by hand so that we can check nothing has already been dispatched, and so we can start the refund in the same breath.