These terms apply when you buy from mamapod.in. By placing an order you agree to them. Please read them with our Shipping policy, Cancellation and refund policy, Returns and exchange policy and Privacy policy, which form part of these terms.
Who you are buying from
Mamapod is a brand of Centerfroot, registered for GST in Haryana. Our details are at the bottom of this page and on every invoice we issue.
Placing an order
You place an order by verifying your mobile number, giving us a delivery address, choosing a payment mode and paying. Your order is confirmed once we receive payment — the full amount for a prepaid order, or the advance for a cash-on-delivery order — and we send you a confirmation with your order number.
We may decline or cancel an order, and refund you in full, if:
- the item is mispriced or the listing is wrong;
- we cannot deliver to your pincode;
- we cannot verify your mobile number or address; or
- we reasonably believe the order is fraudulent.
Quantities are limited to 5 of any one colour and size per order.
Pricing
The MRP is ₹7,499 and the selling price is ₹6,499. All prices are in Indian rupees and include GST. Shipping is free, so the price you see is the price you pay.
Prices can change, but never for an order that is already confirmed. The amounts are recalculated on our servers when you check out, so what you are charged is always the current published price for what is in your cart.
You will receive a GST tax invoice from Centerfroot when your order is dispatched. If you added a GSTIN at checkout, it appears on that invoice.
Made to order, and what that means for timelines
Every Mamapod is stitched in a small batch after you order. Delivery takes 25–30 days from the date your order is confirmed, and your estimated window is shown at checkout, on your order page and in your confirmation message.
We will tell you if anything is going to take longer than the window we gave you. If a delay is unacceptable to you and your order has not shipped, you can cancel for a full refund.
Payment
You can pay in either of two ways:
- Paying in full online, by UPI, card or netbanking. This takes ₹250 off every hoodie: one is ₹6,249 instead of ₹6,499, and three are ₹18,747 instead of ₹19,497. Nothing is due at delivery.
- Cash on delivery, by paying a ₹999-per-hoodie advance online and the balance to the courier at your door. The advance is per hoodie, not per order: an order of three hoodies pays ₹2,997 up front and ₹16,500 at the door, on a total of ₹19,497. Cash-on-delivery orders pay the listed price and do not get the prepaid discount.
Payments are processed by Cashfree. We never see your card or UPI credentials.
If a cash-on-delivery order is refused at delivery, the advance is not refunded, because it covers production and two-way shipping of every hoodie on the order. It is refunded in full if you cancel before dispatch. This is shown at checkout before you pay it.
Discount codes
From time to time we may offer discount codes. When you use one:
- One code per order. A code comes off the listed price of ₹6,499 a hoodie. If you then pay in full online, the ₹250-a-hoodie prepaid discount is taken off as well, after the code.
- A percentage code takes that percentage off the listed price of your order. For example, 10% off one hoodie paid in full online is ₹6,499, less ₹649.90, less ₹250: ₹5,599.10.
- A fixed-amount code takes that sum off the order once, however many hoodies are in it.
- Every order pays at least ₹1 online, because that is the smallest payment our payment provider can take. A percentage code that would take an order below that is reduced so that it does not. A fixed-amount code worth more than your order would cost when paid in full online is not accepted, whichever way you choose to pay, so that a code either works for your order or does not.
- On cash on delivery, the advance is ₹999 a hoodie but never more than the order total, so a large discount can make the advance smaller. Anything left after the advance is paid to the courier.
- Codes may have an end date or a limited number of uses, shown where the code is offered. A code is checked again when you pay, so a code that ends or runs out between entering it and paying will not apply, and the page will say so before you pay.
- Codes have no cash value, cannot be exchanged or transferred, and cannot be applied to an order that has already been placed.
- If you cancel or return, we refund what you actually paid, after the code. The value of the code itself is not paid out.
- A cancelled or refunded order gives the code back. If your order is cancelled or refunded, the use is returned to the code and you can order again with it. That does not bring back a code that has since ended or been withdrawn, and it is the use that comes back, not money.
We may withdraw or change a code at any time. That never affects an order already placed with it.
Cancellation, returns and exchanges
You can cancel for a full refund any time before dispatch, by messaging us on WhatsApp or by email with your order number. After delivery, we accept returns for manufacturing defects within 7 days, and one free size or colour exchange per order within 7 days if the hoodie is unworn with its tags on. Refunds are issued within 5–7 working days of approval. The details are in our Cancellation and refund policy and Returns and exchange policy.
Safe use — please read this part
The Mamapod is a garment with a built-in baby seat. Using it safely is your responsibility, and these limits are not suggestions:
- It is for babies 3 to 12 months old, up to 10 kg. It is not for newborns and not for babies over that weight.
- Keep your baby's face visible and clear of fabric at all times.
- Keep one hand on your baby when you bend down or lean forward.
- Do not wear it while cooking, driving, or near a heat source.
- Check the zip, seat and straps before each use, and stop using it if anything is damaged.
- Do not use it as a car seat, a cot, or a substitute for supervision.
Do not use the Mamapod if your baby cannot hold their head up unaided, or if a doctor has advised against babywearing for you or your baby.
Care and materials
The outer fabric is sherpa fleece. Care instructions are being finalised from the production sample and will be published here and printed on the garment label. Damage caused by washing against those instructions is not a manufacturing defect.
Liability
We are responsible for the Mamapod being as described and free of manufacturing defects, and for the obligations these terms and Indian consumer law place on us. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded by agreement.
Beyond that, and to the extent the law allows, our liability for any order is limited to the amount you paid for it. We are not liable for injury or loss arising from use that ignores the safe-use limits above, from alterations to the garment, or from wear, washing or handling against the care instructions.
Intellectual property
The Mamapod name, the logo, the photographs and the text on this site belong to Centerfroot. Please do not reuse them commercially without our written permission.
Governing law and jurisdiction
These terms are governed by the laws of India. The courts at Gurugram, Haryana have exclusive jurisdiction over any dispute arising from them or from an order placed on this site.
Before going to court, please message us — most problems are faster to fix directly:
- WhatsApp or call: +91 95992 16212
- Email: mamapod.support@gmail.com
Our grievance officer's details are at the bottom of every page.
Changes to these terms
We may update these terms. The version that applies to your order is the one published when you placed it, and the date this page was last updated is at the bottom.