Returns for manufacturing defects
We accept returns within 7 days of delivery if your Mamapod has a manufacturing defect — for example a broken zip, a seam that has come apart, a fault in the seat or straps — or if you received the wrong item.
Message us on WhatsApp or email within 7 days of delivery with your order number and clear photos or a video of the defect. An unboxing video helps us resolve claims quickly, but it is not required.
Once your claim is approved we arrange a free pickup from your address. After the hoodie reaches us and we confirm the defect, we refund what you paid to your original payment method within 5–7 working days. For the part of a cash-on-delivery order you paid to the courier, we refund to a bank account or UPI ID you share with us. If you would rather have a replacement than a refund, tell us and we will make one.
We can't accept returns for change of mind, or for damage caused by wear, by washing against the care instructions, or by misuse.
Exchanges for size or colour
You can exchange your Mamapod once for a different size or colour within 7 days of delivery, as long as it is unworn, unwashed, and has its original tags and packaging.
Message us with your order number and the size or colour you want. The first exchange on each order is free: we arrange the pickup and ship the replacement at no cost to you. A second exchange on the same order is not covered, though you are welcome to ask — we look at those case by case.
Exchanges depend on availability. Every Mamapod is made to order, so if your new size or colour has to be made, it joins the production queue and we will confirm the expected delivery date with you before we start.
How to reach us
WhatsApp or email us with your order number. We reply within one working day.
- WhatsApp or call: +91 95992 16212
- Email: mamapod.support@gmail.com
If your order has not been dispatched yet and you simply want to cancel it, you do not need this policy — see our Cancellation and refund policy instead.